Narratives from the frontline: A local doctor is hopeful for the future

“Frontline workers” has become a term that conjures images of doctors in scrubs, soldiers in uniform, journalists, bus drivers, mental health councilors, police officers, security guards, shop assistants, etc. Hailed as heroes, these are the people manning the frontline in the war against the COVID-19 pandemic.

In this story, Raquel Klazen gives us a look into her life as a Doctor. The mum, wife, sister, and daughter was born in Swaziland but grew up in Rehoboth, a small town in Namibia. As a young girl, she aspired to venture into Law, Psychology or Medicine and chose the latter. Her fascination for medical series and love for helping people was her drive and this manifested in 2011, when she graduated from the University of Stellenbosch with a degree in medicine. The multifaceted Doctor currently works as a General Practitioner at Drs P Nel and Associates; and after hours at Lady Pohamba Private Hospital’s Emergency Room.

Cognizant that the pandemic doesn’t create a halt for other health issues that require medical attention, the safety of Doctors, staff and patients is prioritized. Dr. Klazen says that hygienic measures have been enforced, which include disinfecting surfaces, cell phones and washing hands habitually. Pertaining to family consultations, no more than 2 patients within a family are allowed to be consulted by the doctor and they are required to wear masks during consultations. Sick patients are required to wear masks throughout and wait in their cars before they are attended to.

Despite having zero regrets of her career, being in the frontline raises concerns with her family, but Dr. Klazen, a woman rooted in her faith tries to assure her loved ones of her safety with daily prayers and comfort in the measures that are taken to protect her affiliates and herself. She also asserts that she stays up to date with information to educate her staff to protect themselves.

Implications like misinformation continue to pose a threat to her work as it contributes significantly to anxiety which ultimately results in inessential hospital visits. As confirmed cases surge, Klazen supports the Government's efforts in this race against time to prevent the further spread. She contributes by assisting in educating patients on the virus, symptoms, where to get tested, how to protect themselves and their families. Klazen states that mental stress and recovery plans are big topics right now amongst the frontline workers and caregivers.

“A lot of businesses and people will be greatly impacted, let’s see how we can help them and rebuild our country as one. I hope this pandemic will unite us rather than divide us” she said.

As winter is upon us, COVID-19 might present a significant challenge to the delivery of healthcare services.

Dr. Klazen advises people to eat healthy fruit and vegetables, exercise, drink water and take Vitamin supplements to support the Immune system. She concludes by acknowledging the community work that has been done to assist those in need during this pandemic.

“My greatest hope for this country is that we win this pandemic together; that we work as a country and a team to fight this pandemic. I hope that after we fight this pandemic we can help re-build our economy “she said.